A. The rates set out in this chapter shall be charged and collected by the department of Glendale Water and Power for all water sold, supplied, distributed or transported by the city, except as may be established by contract.

B. The department will require each prospective customer to apply for the service desired, and also to provide the department with the necessary information to establish credit. The customer will be charged a new account fee of fifteen dollars ($15.00) when applying for service. An additional thirty-five dollars ($35.00) shall be charged if the customer requires same day turn on.

C. All service applications which require the installation of a new meter will be charged a fifteen dollar ($15.00) fee for the first meter and a five dollar ($5.00) fee for each subsequent meter to be installed at a single premises, when all meters are installed at one (1) time. (Ord. 5584 § 1 (part), 2007: Ord. 5187 § 3, 1997: Ord. 5151 § 1 (part), 1997: Ord. 4957 § 3, 1991: prior code 9-14)

A. Effective January 10, 2008, the meter rates and commodity charge for water sold, supplied, distributed or transported to customers, whether within or outside of the city limits, unless otherwise herein specified, shall be as follows:

Meter Rates:

Meter Size	Rate Per Meter Per Month
1-inch and smaller	$15.6583
1 1/2-inch	27.528
2-inch	44.6974
3-inch	68.6557
4-inch	116.7257
6-inch	185.3376
8-inch	297.2235
10-inch	425.4466
12-inch	595.6296

Commodity Charge

Quantity of Water	Rate Per 100 Cubic Feet Per Month
First 10 units of 100 cubic feet	$0.8399
All units in excess of first 10 units	$1.8063

(Ord. No. 5713, § 2, 11-9-2010; Ord. 5584 § 1 (part), 2007: Ord. 5360 § 1, 2003: Ord. 5315 § 1 (part), 2002; Ord. 5224 § 1, 1999: Ord. 5109 § 1, 1996: Ord. 5091 § 1, 1995: Ord. 5054 § 1, 1994: Ord. 4956 § 16, 1991: prior code § 9-15)

The monthly bill shall be the sum of the customer charge, commodity charge and the purchased water adjustment charge as set forth in section 13.08.150.

(Ord. No. 5713, § 3, 11-9-2010; Ord. 5584 § 2, 2007: Ord. 5109 § 2, 1996: Ord. 5091 § 2, 1995: Ord. 5054 § 2, 1994: Ord. 4956 § 17, 1991: prior code § 9-16)

The rate and commodity charge for water service and water consumed by private fire lines used exclusively for fire protection, whether such lines be connected with automatic sprinkling systems or to hose attachments, shall be as follows:

Size Fire Line	Rate Per Meter Per Month
2-inch	$13.4725
3-inch	$28.1415
4-inch	$39.0828
6-inch	$55.8573
8-inch	$78.1887
10-inch	$133.9884

Commodity Charge

Quantity of Water	Rate Per 100 Cubic Feet Per Month
First 10 units of 100 cubic feet	$0.9204
All units in excess of first 10 units	$2.0709

(Ord. No. 5713, § 4, 11-9-2010; Ord. 5584 § 3, 2007: Ord. 5360 § 2, 2003: Ord. 5315 § 1 (part), 2002; Ord. 5109 § 3, 1996: Ord. 5091 § 3, 1995: Ord. 5054 § 3, 1994: Ord. 4956 § 18, 1991: prior code § 9-19)

Private fire line service involving use of surplus water may be made available to customers located outside the city in accordance with rates, terms and conditions contained in contracts approved by the council. (Prior code § 9-20)

A. In addition to the monthly rate for private fire lines set out in Section 13.08.050, the commodity charge specified in Section 13.08.020 shall be charged for all water used for other than fire-extinguishing purposes as recorded on the bypass meter. The department may, as it sees fit, read any such bypass meter and render bills accordingly.

B. The commodity charge of the foregoing rates is subject to the purchased water adjustment charge as described in Section 13.08.150. (Ord. 5584 § 4 (part), 2007: Ord. 5112 § 8, 1996: prior code § 9-21)

A. All services furnished to the city, except to the department, shall be paid for at the rates established by this chapter, and all water furnished to the city, except to the department, shall be paid for at the meter rates and commodity charge established by this chapter. Where it is impracticable to furnish such water through a meter for sewer flushing, street sweeping, watering trees, storm drain flushing, construction purposes, and all miscellaneous uses not specifically mentioned in this chapter, such water shall be paid for at the commodity charge established by this chapter. The monthly volume of unmetered water used for such purposes shall be estimated by the director of Glendale Water and Power and charges for such water shall be made in accordance with such estimates.

B. The commodity charge of the foregoing rates is subject to the purchased water adjustment charge as described in Section 13.08.150. (Ord. 5584 § 4 (part), 2007: Ord. 5112 § 9, 1996: prior code § 9-22)

A. Water for construction and miscellaneous uses shall be furnished through a metered temporary service connection under the conditions stated in Sections 13.16.070 through 13.16.110. The charges for use of such water shall be the appropriate meter rates specified in Section 13.08.020.

B. Where it is impracticable to furnish such water through a temporary service connection, the quantity shall be estimated and the monthly charges shall consist of a customer charge of not less than fifteen dollars ($15.00) and a commodity charge of not less than one dollar ($1.00) per one hundred (100) cubic feet. The estimated quantity shall be subject to review and adjustment after completion of use. Where water is used for settling filled ground or preparing subgrade, the quantity to be charged for shall be not less than twenty (20) percent of the cubic contents of the fill or subgrade except when a flooding procedure is used, in which case it shall be not less than forty (40) percent of the cubic contents.

C. For miscellaneous uses where water is drawn from hydrants into portable tanks, the charge shall be at the rate of five dollars and fifty cents ($5.50) per one thousand (1,000) gallons or fraction thereof.

D. The commodity charge of the rates in this section is subject to the purchased water adjustment charge as described in Section 13.08.150. (Ord. 5584 § 4 (part), 2007: Ord. 5112 § 10, 1996: Ord. 5109 § 4, 1996: Ord. 5091 § 4, 1995: Ord. 5054 § 4, 1994: Ord. 4956 § 19: prior code § 9-23)

The rates provided in this chapter are not applicable to standby or partial service. This type of service may be furnished in accordance with rates, terms, and conditions contained in contracts approved by the council. (Prior code § 9-23.1)

A charge shall be made to the electric works operating expenses which shall be based upon water pumped at the Glendale steam power plant in excess of the amount determined by the Glendale Water and Power department to be the plant’s annual entitlement under any court judgment or court-approved agreement relating to Glendale’s rights in the Los Angeles River basin. The charge to be made for the amount of such excess shall be calculated at the current Metropolitan Water District rate for purchased water less the production costs at the well head. Determination of the charge shall be made six (6) times yearly, for each of the two (2) month periods ending as of and with the last day of January, March, May, July, September and November of each year. For each twelve (12) month period ending September 30th, a review of such charges shall be made for any necessary corrections to conform the charges to the annual entitlement. Such corrections shall be reflected in the charges made for the two (2) month period ending October 31st of that year. (Ord. 5584 § 5, 2007: prior code § 9-23.2)

The department shall require each business or commercial applicant for water service to sign an application for the service desired, and also to establish credit. All applications shall be required to provide the following information:

A. Name of applicant;

B. Name of all responsible parties;

C. Social security number of applicant and all responsible parties;

D. Driver's license or California identification card;

E. If business, tax identification number, articles of incorporation, and/or limited partnership documents;

F. Purpose for which service is to be used;

G. Location of premises;

H. Address to which bills are to be mailed or delivered;

I. Telephone number where applicant can be reached;

J. Present address and telephone number of applicant and all responsible parties;

K. Previous address and telephone number of applicant and all responsible parties;

L. Place of work or business of applicant and all responsible parties;

M. Whether applicant is owner, agent or tenant of premises;

N. Necessary information to establish the credit of the applicant and all responsible parties;

O. Other premises receiving service or having received service for same applicant, service name, and all responsible parties;

P. Whether premises have been previously supplied;

Q. Date service is to commence;

R. Such other information as may be necessary to establish identity and credit worthiness of applicant and all responsible parties;

S. Complete and accurate application to restore disconnected service, due to an initial incomplete application. (Ord. 5360 § 3, 2003: Ord. 5112 § 11, 1996)

Upon the commencement of use of water service in single-family domestic premises, the applicant shall inform the department as to desire for water service, sign an application for water service and provide the following information:

A. Name of applicant;

B. Name of roommate or spouse;

C. Social security number of applicant and roommate or spouse;

D. Driver's license or California identification card for applicant and roommate or spouse;

E. Location of premises;

F. Address to which bills are to be mailed or delivered;

G. Telephone number where applicant can be reached;

H. Present address and telephone number of applicant if different than premises;

I. Previous address and telephone number of applicant and roommate or spouse;

J. Place of work or business of applicant and roommate or spouse;

K. Whether applicant is owner, agent or tenant of premises;

L. Necessary information to provide identity of applicant and roommate or spouse;

M. Necessary information to establish the credit of the applicant and roommate or spouse;

N. Other premises receiving service or having received service for same applicant, roommate or spouse;

O. Whether premises have been previously supplied;

P. Date of commencement of service;

Q. Such other information as may be necessary to establish identity and credit worthiness of applicant and roommate or spouse. (Ord. 5112 § 12, 1996)

On the failure of any customer to comply with the terms of Section 13.08.120 or 13.08.121, such customer's water service is subject to disconnection, and such customer is subject to all disconnection fees and reconnection fees as provided for in this chapter. (Ord. 5112 § 13, 1996)

A. Each applicant for water service shall deposit with the department a sum in the estimated amount of two (2) months' charges for accounts billed monthly, or three (3) months' charges in the case of accounts billed bimonthly. If the account has a master meter, each applicant for water service, shall deposit with the department a sum in the estimated amount of three (3) months' charges in the case of accounts billed monthly, and four (4) months' charges in the case of accounts billed bimonthly. The deposit is calculated by taking into account all services billed by the department including, but not limited to: water, electricity, rubbish, sewer, hazardous waste, industrial waste, utility tax and state surcharge, as determined by the department. Such deposit shall be in the form of cash, check, money order, time certificate from a commercial bank or savings and loan, or cashier's check. No deposit for a residential account shall be less than one hundred dollars ($100,000) and no deposit for a commercial or industrial account shall be less than two hundred dollars ($200.00). The calculated deposit shall be added to the applicant's first bill and will be due in accordance with Section 13.08.140 of this code.

B. Any such application for water service who shall have been a customer of electric service furnished by the department and who shall, during the most recent twelve (12) months within the eighteen (18) months prior to the date of application, have paid before the issuance of any disconnection notice or late charge, all bills for services levied to such applicant by the department and who shall have provided all necessary information for credit identification of such applicant, have no unpaid delinquent closing bills or delinquent accounts with the department, and have a satisfactory rating from a credit reporting agency as chosen by the department, shall not be required to make or maintain any such deposit. Any deposit previously made by such applicant shall, after such twelve (12) months' consecutive payment of bills, be applied to such customer's account after any other unpaid delinquent accounts for such customer are satisfied.

C. Upon the discontinuation of any service, any balance of such deposit remaining in the hands of the department, after all bills for services to such customer have been paid, shall be returned.

D. On the failure of any customer to comply with the terms of this chapter regarding the payment of bills, the department may require the customer to reestablish credit in the manner specified in subsection A of this section for original service. (Ord. 5315 § 1 (part), 2002: Ord. 5216 § 4, 1999: Ord. 5151 § 1 (part), 1997: Ord. 5112 § 14, 1996: prior code § 9-24)

A. All charges for water sold, furnished, supplied, or delivered by the department shall be due and payable upon presentation of the bill, and if not paid within nineteen (19) days thereafter, shall be deemed delinquent. The department may issue a disconnection notice for any delinquent bill and all services for a customer receiving such notice by mail or other delivery may be disconnected without further notice.

If payment is not received thirty-eight (38) days from the original mailing of a bill, the larger of fifteen dollars ($15.00) or one and one-half (1.5>) percent of the unpaid balance will be charged and collected in addition to other amounts due from the customer. There will be a charge rendered for any dishonored or returned payment received on an account. The amount charged shall be established by resolution and shall include the actual costs for all payments which are not honored by the appropriate financial institutions for any reason.

B. Water service will not be disconnected if, within forty-eight (48) hours following the delivery of a disconnection notice, customer submits a written protest of the disputed bill containing all facts and evidence necessary to review the protest or if the bill is satisfied. The general manager of Glendale water and power shall have final and conclusive determination of these protests and shall provide this determination to the customer in writing. Should the protest be denied, water service shall be disconnected within either forty-eight (48) hours from the date of personal service of the determination or within five (5) days from the date of mailing of the determination.

C. If the customer is receiving service from the department at more than one (1) premises, service at any or all of the customer's premises receiving service shall be subject to disconnection and discontinuance without further notice when a notice of disconnection has been mailed or delivered to such customer and bills for service at any one (1) or more premises are not paid within the time specified above.

D. Delinquent master metered accounts will be charged a processing fee for unpaid accounts that result in the posting of tenant notices for disconnection of service more than once in a two-year period. The amount of the fee charged shall be established by resolution and shall include the actual cost of processing a delinquent master metered account. The schedule for such fee shall remain on file and be available with the city clerk of the city.

E. Master metered accounts that are delinquent to the point of posting tenants with a "notice of disconnection" will be assessed a civil penalty as follows:

1. A civil penalty of two hundred fifty dollars ($250.00) for the second occurrence in a two-year period;

2. A civil penalty of five hundred dollars ($500.00) for each additional occurrence in a two-year period. Within fifteen (15) calendar days after the date of posting of a tenant notice for disconnection of service, the customer whose account is delinquent may appeal assessment of the civil penalty to the Glendale water and power commission pursuant to Section 2.72.140(E) of the Glendale Municipal Code, 1995.

F. When service has been disconnected for nonpayment of bills or as a result of theft of service described in subsection H. below, it shall not be reconnected to the same customer except upon payment of all prior billing for service at this account and all other accounts for this customer and any other amounts due to the department as a result of meter tampering, unauthorized use or theft as set forth in subsection H. below. When the department sends a representative to disconnect the service for nonpayment of charges or other noncompliance with the provisions of this chapter or rules and regulations adopted pursuant hereto, the account shall be charged twenty-five dollars ($25.00). If a customer turns on or causes to be turned on a disconnected service, the department may again turn off the service using any means to ensure that service may not be reconnected by the customer or an agent of the customer and may charge and collect twenty-five dollars ($25.00) in addition to any other applicable fees and costs associated with meter tampering, unauthorized use or theft of service described in subsection H. below.

G. Each time a department representative returns to a customer's premises to reconnect a service, an additional fee of twenty-five dollars ($25.00) shall be charged and collected from the customer before service is restored. When same-day service restoration is requested, the service restoration fee shall be an additional twenty-five dollars ($25.00) for a total of fifty dollars ($50.00).

H. The following provisions shall apply where it has been determined by the general manager of the Glendale water and power department that unauthorized use or theft of water has occurred by a customer:

1. Service may be disconnected and a fee of two hundred fifty dollars ($250.00) per meter shall be charged and collected in addition to any other amounts due from the customer including, but not limited to, costs associated with the repair and/or replacement of any damaged meters, meter locking devices and/or other related equipment, loss of revenue related to such theft, attorney's fees, city personnel time, resources and investigative costs, in addition to any penalties provided for in any other section of this code or imposed due to violation of state or local law, if a customer has:

a. Caused or allowed interference of registration or recording of usage or the bypassing of the meter either partially or completely; or

b. Restored service by any means after service has been terminated for nonpayment or obtained water without making the proper application or receiving proper authorization from the Glendale water and power department; or

c. Damaged, removed, or tampered in any manner with any part of a meter, meter seal, or meter locking device; or

d. Obtained service by use of a metering device which is not authorized by the Glendale water and power department; or

e. Fraudulently obtained, or attempted to obtain, service by the use of a false name and/or identification, or by placing the account in the name of someone else after service has been disconnected for nonpayment of service fees and/or due to theft of service and circumstances associated therewith as described in this section.

2. Any customer who has been determined by the general manager of the Glendale water and power department to have engaged in any of the acts described in subsection H.1. and has had notice of disconnection mailed or delivered shall have service disconnected if proper connection, to the satisfaction of the department, is not established within forty-eight (48) hours of the delivery of the notice. Service shall be restored or established only upon proper connection, to the satisfaction of the department, and the payment of all outstanding fees and costs by the customer. Where the customer has had prior notice of disconnection mailed or delivered by the department and has restored connection without authorization, or where the conduct of the customer has resulted in a hazardous condition, service may be disconnected immediately and shall not be restored until proper connection, to the satisfaction of the department, has been established and all outstanding fees and costs have been paid by the customer.

3. Any customer who has been determined by the general manager of the Glendale water and power department to have engaged in any of the acts described in subsection H.1. may appeal the assessment of civil penalties and costs as described thereto to the Glendale water and power commission pursuant to Section 2.72.140(E) within fifteen (15) calendar days after the date of the notice of the assessed charges. The decision rendered by the Glendale water and power commission on appeal shall be final.

I. In the event that a premises is vacant or there is no responsible party on file with the city, the owner of such premises or landlord of such premises shall be liable to the city for the payment of any charges incurred. This includes all charges incurred between the time a tenant vacates the premises and the premises are reoccupied by a new tenant.

J. The department may apply interest to all delinquent accounts.

(Ord. No. 5664, § 3, 7-28-2009; Ord. 5584 § 6 (part), 2007; Ord. 5315 § 1 (part), 2002; Ord. 5230 § 2, 1999; Ord. 5216 § 2, 1999; Ord. 5200 § 2, 1998; Ord. 5187 § 4, 1997; Ord. 5151 § 2, 1997; Ord. 5112 § 15, 1996; Ord. 4957 § 4, 1991; prior code § 9-25)

A. The charges under each rate schedule in this chapter shall be subject to a purchased water adjustment charge reflecting variations in the cost of purchased water; Upper Los Angeles River Area Basin water supply, treatment, and water quality activities; and pumping power charges for delivering water. Unit adjustments shall apply to each one hundred (100) cubic feet of sales to which commodity charges apply as provided under the schedules in this chapter.

B. Calculation of the unit cost for the purchased water adjustment, per hundred cubic feet, shall be made two (2) times yearly and the resulting purchased water adjustment charge shall become effective on the first day of January, and July of each year (the "effective date"). The amount shall be calculated by the Glendale water and power department in accordance with the following formula:

Purchased water adjustment = ((i)+(ii)+(iii)+(iv))
                                                       (v)

Where:
(i) Is the total cost of purchased water for retail sales for the six-month period commencing with the effective date of the water adjustment charge. The cost of imported water is established by the Metropolitan Water District, the cost of Upper Los Angeles River Area basin water supply is established by a court judgment and court-approved agreement governing Glendale's water rights in the Upper Los Angeles River Area groundwater, and the quantity of retail water sales is established as described in section (v) below;
(ii) Is the total cost of Upper Los Angeles River Area basin water quality and water treatment activities for the six-month period immediately preceding the effective date of the water adjustment charge;
(iii) Is the total cost of pumping power charges for delivering water for the six-month period of time commencing with the effective date of the water adjustment charge. Such pumping power charges shall be determined based upon the electric rates established by the city council. The pumping power charge shall be applied to the quantity of water established pursuant to section (v) below;
(iv) Is the balance in the purchased water adjustment account, excluding the amount designated for rate stabilization in the Glendale Water and Power Water System Cash Reserve Policy as adopted and as may be amended from time to time by the city council; and
(v) Is the quantity of retail water sales for the six-month period of time commencing with the effective date of the water adjustment charge. For purposes of this calculation, the quantity of retail water sales is deemed to be the average quantity of retail water sales made during the same six-month period, over the immediately preceding five (5) years of water sales. Thus, for the January 1st adjustment, (v) equals the average retail water sales made during the January 1st through June 30th time period, over the past five (5) years. For the July 1st adjustment, (v) equals the average retail water sales made during the July 1st through December 31st time period, over the past five (5) years. The amount thus determined shall be expressed to the nearest $0.0001 per one hundred (100) cubic feet.

D. Unit increment (or decrement) adjustments per one hundred (100) cubic feet so derived shall be multiplied by all units of one hundred (100) cubic feet represented in billings to customers, and the resultant amounts in each case (expressed to the nearest $0.01) shall constitute the adjustments to be added to (or subtracted from) customer's billings as otherwise determined under provisions of the service schedules in this chapter. (Ord. No. 5713, § 5, 11-9-2010; Ord. 5584 § 6 (part), 2007: Ord. 5304 § 1, 2002: Ord. 5109 § 7, 1996: prior code § 9-25.1)

Whenever the correctness of any bill for water is in dispute, the department will cause an investigation to be made. Bills reflecting clerical or meter errors shall be adjusted to a correct basis as determined by the department’s investigation for a period of not to exceed six (6) months prior to discovery of the error. Adjustments for slow or fast meters shall be made in accordance with Sections 13.12.070 and 13.12.080.

In cases where other factors required for application of rate schedule or other provisions, are not subject to exact determination or are in question, or in disputed cases relative to service or rate application, the department shall establish such factors by tests, analyses and investigations to determine the proper basis for making an adjustment, if any. Adjustments in the billing shall then be authorized by the director of Glendale Water and Power as shown to be proper. Such adjustments shall be subject to review, when requested by the customer or by the city manager. (Ord. 5584 § 6 (part), 2007: Ord. 5112 § 16, 1996)

The rates and charges specified in Sections 13.08.020, 13.08.030, 13.08.050 and 13.08.090 shall not apply to any meter reading taken prior to May 1, 1996. Bills based on meters which are read monthly shall be computed according to the rates set forth in Sections 13.08.020, 13.08.030, 13.08.050 and 13.08.090 for all meters which are read on or after May 1, 1996. Bills based on meters read on a bimonthly basis during the month of May, 1996 shall be computed as follows: The rates set forth in Sections 13.08.020, 13.08.030, 13.08.050, and13.08.090 shall apply to one-half of the water consumption meter as indicated by said readings, and rates in effect prior to the ordinance codified in this section shall apply to the remaining one-half of the water consumption. Bills based on meters read on a bimonthly basis on or after June 1, 1996 shall be computed according to the rates set forth in Section 13.08.020, 13.08.030, 13.08.050 and13.08.090. (Ord. 5109 § 5, 1996)

The rates and charges specified in Sections 13.08.020, 13.08.030, 13.08.050 and13.08.090 shall be uniformly reduced by one million three hundred fifty thousand dollars ($1,350,000.00) per year when repayment of the funds borrowed from the City of Glendale's investment portfolio for construction of the recycled water facilities is paid in full, and further, by an additional one hundred twenty-five thousand dollars ($125,000) per year or when the legal, engineering and administrative costs (such as staff support, supplies) are no longer required for the city's contribution to the San Fernando Valley groundwater remediation efforts as determined by the city manager or unless otherwise ordained by council. (Ord. 5109 § 6, 1996)